from £250
per Company week
FREE one-hour interview
with the Entrepreneur/Manager
◆
One-hour observation session per week
2 x varying observation time per week
◆
Evaluation meeting with a clear plan of action “what to do next”.
‘Upselling’ is a part of service and should be approached with confidence.
In the hospitality industry, upselling means that when the guest orders something, the server takes the initiative to offer more of the same or ideally, a more expensive alternative.
Examples include offering a special beer instead of a regular beer, or a more expensive wine instead of the house wine.
‘Cross-selling’ means that the service offers something that can complement the guest’s order. For example, an English Breakfast with a tea or coffee, or suggesting a cake to enjoy with a coffee.
These sales techniques not only lead to more sales, but also a finer experience for the guest.
At Ho.Re.Ca Consultancy, we can swiftly improve turnover by applying these processes,
enabling the service staff to have natural confidence.
